More ridiculous billing problems. Last week I tried to pay my bill online with an electronic check (as I always do), but their website refused to accept it saying my Account Status prevented it. So I took the only alternative: paying by card. RG&E took both payments. Researching this, I found that my account had been changed to “AutoPay” without my knowledge and consent. That explains why my first attempt to pay was rejected. But it doesn’t explain the following: (1) why I had received a disconnect notice for failure to pay. (2) why my second attempt at payment was accepted. (3) why my RG&E account was set to AutoPay. (4) why my bills from RG&E do not indicate AutoPay. I called RG&E and described my experience. They promised to send a check to refund the second payment. No check yet. And last Friday I received another disconnect notice. My bill has been paid and the online system shows my balance is zero. I’m set to be disconnected on May 5th.